Activities occurring during daily public safety operations, acts of terrorism and natural disasters create a critical demand to have seamless integration and sharing of data and resources that can save precious minutes and dramatically enhance interagency coordination and effectiveness. An integrated data sharing solution between geographically related communities is a significant unmet need in emergency preparedness and response. At the moment of an incident or disaster, time spent calling for resources between communities can slow response and recovery efforts. The future of emergency resource management is based on integration between disparate dispatch systems to allow the display of resources from neighboring jurisdictions and assist in the dispatch of these resources.

The Computer Aided Dispatch (CAD) systems used to track and dispatch first responder personnel and resources in Santa Clara County communities are not fully linked and dispatchers in the thirteen primary 9-1-1 centers have no way to quickly and effectively share vital information.   This results in time-consuming phone calls to communicate critical data and/or locate and request the dispatch of the closest available resources.

In 2006 the Silicon Valley Regional Interoperability Project (SVRIA) proposed to link Public Safety Answering Point (PSAP) centers in both Santa Clara County and Santa Cruz County through their associated Computer Aided Dispatch (CAD) software.  This was to allow electronic sharing of data across the multiple agencies and jurisdictions and improve situational awareness and dispatching of law, fire and medical resources during large events. In addition to two-way data sharing, part of the project’s vision is to provide a visual common regional operating picture (CROP) or “Chief’s View” of the Silicon Valley Interoperability Project Data Exchange (SVRIA-DX) infrastructure’s presentation of active events and resources shared by all jurisdictions.

The following jurisdictions are schedule to participate through each of their respective public safety departments:


  1. County of Santa Clara
  2. County of Santa Cruz
  3. City of Campbell
  4. City of Gilroy
  5. City of Los Altos
  6. Town of Los Altos Hills
  7. Town of Los Gatos
  8. City of Milpitas
  9. City of Monte Sereno
  10. City of Morgan Hill
  11. City of Mountain View
  12. City of Palo Alto
  13. City of San Jose
  14. City of Santa Clara
  15. City of Saratoga
  16. City of Sunnyvale
  17. South Santa Clara County Fire District  (SSCCFD)
  18. San Jose State University (SJSU)


There are four main components to the project:

  • Portal – Stakeholder access point (based on the Global Federated Identity and Privilege Management (GFIPM))
  • CORE – Brain for all exchanges
  • CAD to CAD – Dispatcher to Dispatcher Network  (utilizing the National Information Exchange Model (NIEM) and Global Reference Architecture (GRA))
  • GIS – Single Base Map for Common Regional Operating Picture


The SVRIA-DX Project will provide:

  • Common address and/or GPS files
  • Real time status of all resources in the County (based on participating PSAP)
  • Real time location information for all resources in the County (based on participating PSAP)
  • Common codes for incident types
  • Common resource typing


Planned Waves of Agency Completion

1st Wave – County of Santa Clara, CAL Fire Morgan Hill, Milpitas, and City of San Jose (Limited) – March 2014

2nd Wave – County of Santa Cruz, CAL Fire Felton, Sunnyvale, Los Gatos/Monte Sereno, City of Santa Clara, Morgan Hill – June 2014

3rd Wave – Campbell, Mt. View, Palo Alto, Los Altos, Gilroy, SJSU PD – November 2014


Project Status Report As of 2/5/2014

PSAP Data Connection Status:

ü  County of Santa Clara (Publishing Fire, Law and EMS Transactions)

ü  City of San Jose (Publishing EMS request transactions; fire event and unit status implementation is scheduled for March 2014)

ü  CAL Fire – Morgan Hill/Felton (Publishing EMS request transactions; fire event and unit status implementation is scheduled for March 2014)

ü  City of Milpitas – (Fire and EMS event with unit status implementation is being scheduled for March 2014)


Portal and GIS – User Acceptance Testing Part 1 has not passed as of February 2014